Wooden Stairs

ASK US ANYTHING

Help and Advice

HOW DO WE BENEFIT USING AN AIIC INDEPENDENT INVENTORY CLERK?

  • Having an accurate inventory compiled at the beginning of the tenancy by an AIIC independent inventory clerk, reduces the risk of disputes about damages to the property or contents and avoids the many pitfalls that may be encountered with an unapproved inventory clerk

  • This inventory can be used as the primary piece of evidence by deposit scheme arbitrators or in a court of law.

WHAT LOCATIONS DO WE COVER?

We are situated in Ilminster Somerset and will do our best to cover most areas across somerset and devon upon request.

DO WE TEST APPLIANCES?

Please note electrical items and appliances will be tested for power only, this includes washing machines, dryers, fridges, vacuum cleaners, ovens and hobs etc.

DO WE LIST ALL ITEMS IN THE PROPERTY AND IN STORAGE CUPBOARDS?

  • A full list of decorations, and fixtures and fittings, furniture, statement of cleanliness, all appliances will be listed and checked for power only, including smoke detectors and carbon monoxide alarms

  •  Property left in lofts, cellars and locked rooms which have not been inventoried are the sole responsibility of the Landlord.

  • Plants and shrubs are not listed. If additional items are to be listed, this will be at the landlords request

  • Upon request itemisation of kitchenware and cutlery will incur a small extra charge.

DO WE MOVE FURNITURE?

  • We cannot undertake to move heavy furniture

  • Nor do we inspect both sides of mattresses

DO WE TEST SMOKE AND CARBON MONOXIDE ALARMS?

If a check in is requested, we will test smoke alarm where possible for power, read meters and list all keys.

CAN CLEANERS OR MAINTENANCE TEAM BE IN THE PROPERTY WHILE THE CLERK IS CONDUCTING THE INVENTORY?

No the property will need to be empty prior and during the inventory being conducted. To ensure we deliver you the highest level of service with no distractions and we will also be following the Government guidelines to COVID-19.

HOW DO YOUR FEES WORK?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.

HOW LONG DO WE TAKE TO COMPILE AN INVENTORY?

Once in the property it will usually take one hour or more, depending on size of the property.

HOW DO WE MAKE A BOOKING?

If your request is urgent please call on 07966 922 773 or scroll down on the web page and fill out the booking form. We will reply at our earliest convenience.

WHEN AND HOW WILL WE RECEIVE THE REPORT?

  • Reports will usually be prepared and sent to the client in the agreed timeline which is normally within 24-48 hours

  • The report will be released and sent via email in PDF format, once the invoice has been paid in full.

DO WE TAKE PICTURES OF THE METER READINGS?

  • We do take all meter readings where possible. You would need to confirm the location

  • If any meters are not labelled we would need you to confirm the reference number

  • We will always have an FB1 and FB2 key to hand. Please ensure we have the correct keys to gain access

  • We do also ask that the agent or landlord also takes pictures of the meter readings as we cannot be held accountable for any discrepancies.

HOW DO WE MAKE PAYMENT?

  • All payments can be made in cash or by debit and credit card. Our banking details will be listed to bottom left of received invoice.

  • 50% payment will be due immediately upon receipt of invoice and the 50% balance will be due prior to releasing the report which will take 24-48 hours.

HOW DO YOUR FEES WORK?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.

DO WE CHARGE A CANCELLATION FEE?

If the inspection is unable to go ahead for any reason, we reserve the right to charge the full fee If 24 hours notice or less is not given.

DO THE TENANTS HAVE TO BE PRESENT AT CHECK OUT?

  • You, as the landlord or agent, are obliged to give the tenant the opportunity to attend and their attendance is strongly recommended

  • As we are currently following the goverment guidelines for COVID-19 the tenant does not have to be at the check out, as we are happy to speak with the tenant after the check out to confirm and agree the findings.

HOW LONG DO WE STORE REPORTS FOR?

Reports will be stored indefinitely, unless otherwise instructed.